Effective Date: October 17, 2026
These Terms of Service constitute a legally binding agreement between you, the user and customer of our e-commerce platform, and KHM IMPORTING PTY LTD, an Australian registered trading entity located at VIC 3029, Australia. These terms govern your full access to and use of our official website hosted at www.khmimporting.com, including all actions you may take on the platform such as browsing product catalogs, creating user accounts, placing orders, submitting product reviews, contacting customer support, or participating in any promotional activities hosted on our site. Our platform is built to deliver on our core brand promise: Ease Your Daily Cook, Turn every messy cooking step into a smooth, easy moment, by offering a full range of practical, long-lasting kitchen small tools that make every weeknight meal, weekend baking and family feast far easier and more enjoyable than before.
By accessing, browsing, or completing any action that confirms your agreement to these terms on our website, you acknowledge that you have read, fully understood, and agreed to be bound by every provision outlined in this document. If you do not accept all the terms and conditions set out below, you are not authorized to access or use our e-commerce platform, its services, or any of the products sold on www.khmimporting.com. For any questions related to these Terms of Service, you may contact our designated compliance team via email at grits@khmimporting.com, or call our official support line on +61 3 9275 7777 during our standard business hours.
1. Eligibility to Use the Platform
To be eligible to create an account, place an order, and use all full features of our website, you must be at least 18 years of age, or the age of majority in your jurisdiction of residence. If you are under the age of 18, you may only use our platform under the direct supervision and approval of a parent or legal guardian, who will take full legal responsibility for all your activities on our site. By registering for an account on www.khmimporting.com, you confirm that all information you provide during account creation is accurate, complete, and up to date. You are strictly prohibited from using our platform if you have previously been banned or suspended by us for violating any prior provisions of these Terms of Service.
You also confirm that you are not located in a territory that is subject to Australian government trade sanctions, or listed as a high-risk jurisdiction for fraudulent e-commerce activities. You agree to take full personal responsibility for protecting the credentials of your user account, including your account password, and all activities that are carried out under your account. If you detect any unauthorized use of your account, you must notify our support team immediately, and we will freeze your account temporarily to prevent further unauthorized actions. KHM IMPORTING PTY LTD will not be liable for any financial loss incurred from unauthorized account access that arises from your failure to maintain the confidentiality of your account login details.
2. Intellectual Property Rights
All content published on www.khmimporting.com, including but not limited to all product photography, brand logos, text descriptions of kitchen tools, website interface design, graphic assets, video demonstration content for our kitchen gadgets, the “Ease Your Daily Cook” slogan, the “Fresh Gadgets Upgrade Kitchen” new arrival collection branding, and all underlying code, software and functionality of the website, is the exclusive intellectual property of KHM IMPORTING PTY LTD, and is protected by Australian and international copyright, trademark, and other intellectual property laws.
You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the website for your personal, non-commercial shopping purposes only. You may not reproduce, modify, distribute, publicly display, republish, or scrape any content from our website for any commercial purpose without our explicit prior written permission. You may not frame any portion of our website onto a third-party domain, or embed any of our product video or image content on external websites without our formal written approval. Any unauthorized use of our intellectual property will constitute a material breach of these Terms of Service, and we reserve the right to pursue all available legal remedies against the parties responsible for such unauthorized use.
If you choose to submit user-generated content to our platform, including product reviews, photos of your purchased kitchen tools in use, feedback messages, or social media tags shared to our official community pages, you hereby grant KHM IMPORTING PTY LTD a perpetual, royalty-free, worldwide, sub-licensable right to use, reproduce, modify, distribute, and display that user-generated content for marketing, promotional, and product demonstration purposes, without requiring additional compensation to you. You confirm that all user-generated content you submit to our platform does not infringe on any third-party intellectual property rights, and does not contain defamatory, illegal, or harmful content.
3. Product Information, Pricing and Availability
We make every reasonable effort to ensure that all product information displayed on www.khmimporting.com is as accurate as possible, including product size specifications, material descriptions, functionality demonstrations, and imagery. However, minor visual differences may exist between the actual product you receive and the photos displayed on our website, due to differences in individual device screen color calibration or subtle manufacturing process adjustments that do not impact the core function of the kitchen tool. We do not warrant that the product information on our website is completely error-free, and we reserve the right to correct any accidental typographical or descriptive errors on our platform at any time without prior notice.
All product prices displayed on our website are listed in Euro, and we uphold our formal Best Price Guarantee that ensures the price you see on our platform for any kitchen small tool is equal to or lower than the equivalent product price from any competing authorized retailer of the same goods in the Australian market. Prices are subject to change at any time without advance notice, but any price change will not impact the order you have already successfully paid for and confirmed. In the rare case that a product is listed on our website at an incorrectly low price due to a system error or typo, we reserve the right to cancel your confirmed order for that product, fully refunding the payment amount you have submitted, before the order is dispatched from our warehouse.
We do our best to maintain accurate real-time inventory levels on our website, but occasional stock shortages may occur for items in our “Fresh Gadgets Upgrade Kitchen” new arrival collection, or for popular customer-approved kitchen gear sold at high volume. If an item you order is out of stock after your payment is confirmed, our support team will notify you within 2 business days, and provide you with three optional resolutions: wait for the next restock of the item at no additional cost, exchange the item for an equivalent kitchen tool of the same value, or cancel the order to receive a 100% full refund to your original payment method.
4. Order Acceptance and Payment Terms
When you click the final “confirm order” button at the last step of the checkout process, you submit a legally binding purchase offer to KHM IMPORTING PTY LTD for the products in your shopping cart. Our formal acceptance of your order is only completed when we send you a dedicated order dispatch notification email that confirms your payment has been fully verified and your items have been passed to our courier partner for shipment. We reserve the right to refuse or cancel your order at our sole discretion for reasons including but not limited to: suspected fraudulent transaction activity, incorrect product pricing listed on the website, unresolvable stock shortages, past payment defaults on your previous orders, or any other scenario that we deem may pose a security or operational risk to our business.
All payments processed on our website are handled through PCI DSS compliant third-party payment gateways, and we do not store full unredacted credit or debit card information on our own internal servers. You confirm that you are the legal authorized holder of the payment method you use to complete the transaction, and you authorize us to charge the full order amount (including product price, applicable shipping fees, and any relevant tax or customs duty charges disclosed to you at checkout) to your selected payment method. You are fully responsible for paying all additional customs duties, import taxes, or administrative processing fees that may apply to international orders delivered outside of Australia, as these fees are determined by the destination country’s local regulatory authority and are outside our direct control.
5. User Conduct and Prohibited Activities
When you access and use our e-commerce platform, you agree that you will not engage in any of the following prohibited activities, any of which will constitute a material breach of these Terms of Service:
- Attempting to gain unauthorized access to the backend systems of www.khmimporting.com, to the user accounts of other customers, or to any server connected to our platform, through hacking, password mining or any other malicious means;
- Using any automated script, bot, crawler or scraper tool to access, scrape, or harvest data from our website at a volume that disrupts the normal operation of our platform;
- Posting or transmitting any malicious code, malware, virus, or harmful program that is designed to damage or disrupt the functionality of our website or the devices of other users;
- Using our platform for any fraudulent, illegal, or unlawful purpose, including submitting false order information, making false claims against our refund and returns policy, or impersonating another individual or entity;
- Harassing, abusing, or threatening our customer support team employees, or posting defamatory, offensive, or discriminatory content on our product review sections or public community pages;
- Reselling or redistributing the kitchen tools you purchased from our platform on a large commercial scale without our prior written wholesale authorization, as our products are primarily intended for personal household use by home cooks.
If we determine, at our sole reasonable discretion, that you have engaged in any prohibited activity listed above, we reserve the right to immediately suspend or permanently terminate your access to our website, cancel all pending unshipped orders under your account, and refuse all future service to you, without any obligation to provide compensatory reimbursement to you. We also reserve the right to report any illegal activities to relevant law enforcement authorities where necessary.
6. Return, Refund and Shipping Terms
All return, exchange, and compensation arrangements for products purchased on our platform are strictly governed by our official Return and Refund Policy, which is published separately on our website. We explicitly reaffirm in these Terms of Service our core policy that pure “refund only” requests where you retain full possession of the purchased product will not be approved under almost all circumstances. All eligible compensation claims require the physical return of the product to our designated return warehouse, before any store credit or product exchange can be processed, except for the extremely limited scenarios explicitly outlined in our returns policy that are required by Australian Consumer Law.
All shipping delivery arrangements, fee structures, and estimated delivery timelines are defined in detail in our official Shipping Policy hosted on www.khmimporting.com. Our Free Shipping on Orders Over €80 offer applies to all eligible domestic Australian orders that meet the minimum total order value threshold before additional shipping fees or tax are applied. We do not take responsibility for unexpected shipping delays caused by extreme weather events, courier operational disruptions, customs clearance holds outside of Australia, or other force majeure events that are outside our reasonable control. In the event that a parcel is confirmed lost in transit, we will offer you the choice between a free re-dispatch of your full order or a 100% refund to your original payment method, in line with our standard shipping service commitments.
7. Limitation of Liability
To the maximum extent permitted by Australian consumer law, KHM IMPORTING PTY LTD shall not be liable for any indirect, incidental, special, consequential, or punitive damages that arise out of or relate to your use of our website or any products purchased from our platform. This includes but is not limited to lost profits, lost data, business interruption damages, or personal injury losses that are not directly caused by our proven negligence. Our total aggregate maximum liability for any and all claims arising from your order or use of our platform is strictly limited to the total monetary amount you actually paid to us for the specific order that gives rise to the claim.
We do not make any implicit or explicit warranties that the website will operate in an uninterrupted, error-free manner at all times. Occasional scheduled maintenance windows, temporary site outages, or minor technical glitches may occur, and we will make all reasonable efforts to minimize disruption to our users during these events. All products sold on our platform come with the standard consumer guarantees that cannot be excluded under the Australian Consumer Law, including guarantees that products are of acceptable quality, fit for their disclosed purpose, and match their product description. Nothing in these Terms of Service is intended to override or reduce your non-negotiable statutory consumer rights that apply under Australian federal law.
8. Account Termination and Policy Updates
KHM IMPORTING PTY LTD reserves the right to suspend or permanently terminate your user account on www.khmimporting.com at any time, with or without prior notice, for any reason that we deem to be a valid breach of these Terms of Service. After your account is terminated, you will no longer be able to access your order history, saved shopping preferences, or any other data associated with your account, and we will delete all your personal information in line with the requirements outlined in our published Privacy Policy, except for data we are legally required to retain for tax, accounting or regulatory compliance purposes.
We reserve the right to revise, update, or modify the provisions of these Terms of Service at any point in time, to reflect changes to our business operations, new regulatory requirements, or updates to our platform features. When we make material changes to this document, we will update the Effective Date at the top of the Terms of Service, publish the revised version on a prominent section of our website homepage, and notify you of the key changes via email if you hold a registered user account with us. Your continued use of our website after the revised terms come into effect will constitute your full acceptance of all the updated provisions.
9. Governing Law and Dispute Resolution
These Terms of Service are governed by and shall be interpreted in full accordance with the laws of the State of Victoria, Australia, without regard to its conflict of law provisions. Any dispute, controversy or claim arising out of or relating to these Terms of Service, your use of our website, or any product purchased from our platform, shall first be resolved through good faith direct negotiation between you and our dedicated support team, for a period of no less than 30 calendar days after you submit formal written notice of the dispute to our contact email grits@khmimporting.com.
If the dispute cannot be resolved amicably through direct negotiation, the dispute shall be submitted to the non-exclusive jurisdiction of the courts located in Victoria, Australia. No provision in this clause is intended to limit your rights to make a complaint to the relevant Australian consumer protection authority, if you believe your consumer rights have been violated.
By using our e-commerce platform, you confirm that you have read, understood, and agreed to every term set out in this legally binding agreement, and you acknowledge that these Terms of Service represent the complete and exclusive agreement between you and KHM IMPORTING PTY LTD, superseding all prior oral or written agreements, discussions or understandings related to your use of our website.