Effective Date: October 17, 2026
This official Shipping Policy is issued by KHM IMPORTING PTY LTD, the operator of our e-commerce platform available at www.khmimporting.com that specializes in practical, long-lasting kitchen small tools built to ease your daily cooking experience. This policy sets out clear, standardized terms for all order processing, delivery arrangements, shipping fees, tracking protocols, and related post-delivery support for every purchase made through our website. We are dedicated to making your full shopping journey — from browsing our customer-approved kitchen gear on our platform to receiving your order at your doorstep — smooth, reliable, and fully aligned with our brand promise of turning every messy cooking step into a smooth, easy moment. If you have any questions, clarifications or special requests regarding shipping arrangements, you can reach our dedicated logistics support team at any time via email at grits@khmimporting.com, call us on +61 3 9275 7777, or send correspondence to our registered address at VIC 3029, Australia.
1. Order Processing & Pre-Shipment Verification
Once you successfully complete checkout on www.khmimporting.com, our system will send you an immediate order confirmation email with a unique order ID that you can reference for all follow-up inquiries. Our in-house fulfillment team will start processing your order within 24 business hours after your payment is fully verified, excluding weekends and official Australian public holidays. Before dispatching any parcel, our team conducts a two-step pre-shipment check: first we confirm that the kitchen small tools you ordered match exactly the product specifications you selected on our site, and then we inspect every item to rule out any possible manufacturing defects before packing them into shock-resistant, eco-friendly shipping packaging that protects your fresh new kitchen gadgets from damage during transit. For all new arrival kitchen products in our “Fresh Gadgets Upgrade Kitchen” collection, we add an extra layer of protective bubble wrapping to ensure no scratches or dents happen to your new items during delivery.
If there is a temporary stock shortage for any item you ordered that will delay shipment beyond our standard processing timeline, our support team will notify you via email no later than 2 business days after your order is placed, with an updated estimated dispatch time, and offer you the option to wait for restock, select an alternative equivalent kitchen product of the same value, or cancel your order for a full refund with no penalty charges.
2. Shipping Fee Structure & Free Shipping Eligibility
We have designed a transparent, no-hidden-cost shipping fee framework for all our customers across Australia and eligible international regions:
- For all domestic orders delivered within Australia: A flat standard shipping fee of €7 applies for all orders under €80. All orders over €80 automatically qualify for our free shipping offer as advertised on our website, with no additional conditions or hidden surcharges added at checkout. This free shipping benefit applies to all product ranges on our platform, including our new arrival kitchen gadgets and customer-approved best-selling items.
- For international orders sent to supported regions outside Australia: Shipping fees are calculated dynamically at checkout based on your delivery location, total weight of your ordered items, and the selected delivery speed, with all costs fully displayed before you confirm payment. We never add unexpected customs or handling fees that are not disclosed to you at the checkout stage.
- Express shipping upgrade is available for all eligible domestic and international orders, with the exact expedited service fee and guaranteed delivery window clearly listed for you to select at your own discretion during the checkout process.
We are committed to upholding our best price guarantee across all our products and shipping services, so you can rest assured our shipping fees are always fairly priced with no unnecessary markup passed on to our home cook customers.
3. Estimated Delivery Timelines
All estimated delivery windows we provide are calculated from the date your order is dispatched from our fulfillment center, not from the date you place your order:
- Standard domestic shipping within Australia usually takes 3 to 7 business days, after the order leaves our warehouse. For customers located in remote regional areas of Australia, the standard delivery timeline may extend to 10 business days maximum.
- Express domestic shipping for Australian metro areas guarantees delivery within 1 to 2 business days after dispatch.
- Standard international shipping to all our supported destination countries takes 7 to 14 business days, while expedited international shipping can arrive at your location within 4 to 6 business days after dispatch.
Please note that estimated delivery timelines are for reference only, and minor delays may occasionally happen due to courier operational adjustments, extreme weather events, or public holiday disruptions that are outside our reasonable control. If your domestic order has not arrived after 12 business days from dispatch, or your international order has no delivery update for 20 consecutive days, you can contact our support team to initiate a formal shipment investigation.
4. Parcel Tracking & Delivery Protocols
As soon as your order is dispatched from our warehouse, we will send you a dispatch notification email that includes your unique tracking number and a direct link to the courier’s tracking portal, so you can monitor the real-time location and delivery status of your parcel at any time. Our logistics team also actively monitors the tracking status of all outgoing parcels, and our support team will proactively reach out to you if we spot any unexpected irregularities with your delivery.
For all domestic Australian shipments, our courier will require a signature upon successful delivery to confirm your parcel is received safely by you or a trusted designated recipient at your provided delivery address. If no one is available to sign for the parcel at the time of the first delivery attempt, the courier will leave a delivery notification card with instructions on how to rearrange a second delivery at no extra cost, or arrange for you to pick up the parcel at your nearest local courier depot. You are strongly advised to double-check that your provided delivery address (including correct street number, suburb, postcode and contact phone number) is accurate before confirming your order at checkout, to avoid failed delivery attempts caused by incorrect recipient information.
5. Delivery Issues, Damaged Parcels and Lost Shipments
If you receive a parcel with visible outer packaging damage that leads to scratches, dents or functional harm to your ordered kitchen small tools, please take clear photos of the damaged packaging and the affected items, and send those materials to our support team within 48 hours of receiving your delivery. Our team will verify the situation quickly, and arrange for a free replacement unit to be shipped to you immediately, at no extra charge to you.
In the very rare case that our confirmed investigation confirms your parcel is fully lost in transit by the courier, we will offer you two flexible solutions: we can resend your full order contents to you for free with priority dispatch, or issue a 100% full refund for the full value of your lost order. We will never ask you to bear any cost related to a lost shipment that is the responsibility of our courier partners.
This Shipping Policy applies to all orders placed on www.khmimporting.com, and we reserve the right to update terms of this policy occasionally to align with new operational adjustments, courier service changes, or updated regulatory requirements. All revised policy versions will be published on a prominent section of our website with an updated effective date. If you have any unresolved concerns about your shipping experience, our support team will always respond to your inquiry within 2 business days to help resolve your issue to your full satisfaction.